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Privacy Policy

Last updated: February 20, 2026

1. Scope

This Privacy Policy explains how Cadence collects, uses, discloses, and stores personal information when you use our website and SaaS platform.

Cadence is based in Victoria, Australia. We handle personal information in line with the Privacy Act 1988 (Cth), including the Australian Privacy Principles where applicable.

2. Information We Collect

We may collect:

  • Identity and contact details (name, work email, company, role).
  • Account and billing details.
  • Usage and product analytics data.
  • Device and technical data (IP address, browser type, operating system, timestamps).
  • Support and communications data.

3. How We Collect Information

We collect information directly from you, automatically through your use of the Services, and from:

  • Your organisation (for team accounts).
  • Payment and infrastructure providers.
  • Third-party integrations you choose to connect.

4. Why We Use Information

We use personal information to:

  • Provide, maintain, and secure the Services.
  • Authenticate users and manage accounts.
  • Process payments and administer subscriptions.
  • Improve product performance and user experience.
  • Communicate with users about support, updates, and service notices.
  • Comply with legal obligations and enforce our terms.

5. Cookies and Analytics

We use cookies and similar technologies for core site functionality, performance monitoring, and marketing measurement.

Our website may use services such as Google Analytics, Microsoft Clarity, and LinkedIn Insight Tag to understand site usage and campaign effectiveness.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Cloud hosting, analytics, customer support, and payment service providers.
  • Professional advisers (legal, accounting, security).
  • Regulators, courts, or authorities where required by law.
  • A purchaser or successor in connection with a merger, acquisition, or asset sale.

7. Overseas Disclosure

Some service providers we use may process personal information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

8. Data Security and Retention

We use technical and organisational controls designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We keep personal information for as long as needed for the purposes described in this policy or to meet legal, accounting, and compliance requirements.

9. Access and Correction

You can request access to personal information we hold about you, and ask us to correct it if inaccurate, out of date, incomplete, irrelevant, or misleading.

10. Complaints

If you have a privacy complaint, contact us first so we can investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will publish the latest version on this page and update the "Last updated" date.

12. Contact

For privacy questions or requests, contact [email protected].